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There are very specific skills that one needs to learn in order to negotiate successfully. But those skills alone, will not bring you the desired results unless you have this one important ingredient – and that is emotional control. Easier said than done! In this workshop, we’ll explore the feelings that are likely to arise when you’re in a “high-stakes” negotiation and how to train yourself to appear “calm, cool and collected,” even though that may not be what’s going on inside.